Please get in contact with us through the information listed below. We cannot wait to see you at St. Falls Resort.

    People doing snow adventure

    Frequently asked questions

    + Where can resort branded credits, gift cards and gift vouchers be used?

    Gift cards and gift vouchers are available for purchase and can be used in all our food and beverage outlets within the resort, along with part or full accommodation payments.

    + I need to cancel my reservation. Can I be refunded?

    If a booking is cancelled 6 weeks prior to arrival, St. Falls Resort will refund the full amount of the deposit received, less a $300 cancellation fee. Where a Visa Card or MasterCard was used to pay this deposit, the 2% transaction fee will also be withheld. If a booking is cancelled within 6 weeks prior to arrival, any amounts paid will be forfeited.

    + Where can I find the best rate?

    Right here on the St. Falls Resort website!

    + What is check in/check out time?

    You can check in from 4PM. Please check out before 10AM. Should you wish to arrive early and ski on the day of check in, we can provide luggage storage. If you wish to ski on your day of departure, we recommend you collect your car from overnight car parking and load your luggage in your vehicle, park in the day parking area, and go skiing. There are public showers in the West building for use afterwards. If you are booked on a bus transfer, we can provide luggage storage.

    + Can I check out late?

    Subject to availability, up to 11am complimentary. Anything thereafter at an extra cost of $100 per hour until 2pm.

    + Do you have a gym and pool?

    Absolutely! We have an on-site pool, gym and sauna. We also have an outdoor plunge pool!

    + Can I bring my pet?

    Please do not bring any pets (cats, dogs, etc.) to Falls Creek. Whilst domestic animals like dogs and cats are treasured members of many families, in the alpine environment they present significant risks to wildlife and our native ecosystems. In addition to these environmental risks, domestic animals can present hygiene issues for the village and safety risks for people within the resort. For these reasons cats, dogs, horses and other pets are not permitted in the resort. Controls and fines also apply under State Law when bringing pets into the surrounding Alpine National Park. You may wonder why you have seen dogs from time to time at Falls Creek? In certain circumstances Falls Creek residents are eligible to keep dogs in the resort with a permit issued by Falls Creek Resort Management.

    + Do you require any deposit or payment in advanced?

    A 50% deposit is required within 14 days of making the booking. The balance is due 45 days prior to the date of arrival.

    + Do I need to carry snow chains?

    By law, all vehicles driving to Victorian alpine resorts are required to carry snow chains (including 4WD’s). You can rent these at several outlets in Myrtleford, Bright and Mt Beauty along the way (although we do recommend
    calling ahead to check stock). With regular snow clearing you should only need to fit them if it snows heavily on the day you arrive or the night before. If you do need to fit chains there are designated bays to do this. Please ensure you obey all signage indicating fitting of chains. If you are unsure whether you need to fit chains check the live status in the snow report at You can also call Visitor Information on (03) 5758 1202, ask at the Resort Entry Ticket Box or check the status on the lit sign just beyond Bogong Village.

    + Is there a security deposit?

    A $500 security deposit will be pre-authorised and held by St. Falls Resort and used as a guarantee for any damages or chargebacks outstanding on departure.

    + How many room keys do I get on arrival?

    Guests will be issued up to 4 room keys per apartment for their stay. If cards are lost or misplaced, a fee of $20 per card will be charged to the guest’s credit card on file.

    + I made a reservation, but did not receive a confirmation email, what
    should I do?

    If you have made a booking and have not received the confirmation email with payment details, please contact our reception staff on 03 5732 8000 or email: [email protected].

    + Can I request extra beds or baby cots?

    We can provide porta cots and highchairs free of charge for infants and must be requested upon booking.  Guests will need to provide their own linen for the porta cot such as sheets and blankets as required. Each room has a set limit of beds and guests which cannot be exceeded. The use of sofa beds will incur an additional $75 per person per night charge.

    + Is Breakfast included?

    No – breakfast is an add on and can be added into your accommodation booking at an extra cost at the time of booking. Alternatively, you can charge your food and beverage purchases in our venues back to your room and pay on departure.

    + Can I work at St. Falls?

    Yes - depending on our availability. Please get in contact with us via the contact form above.

    + Can I host an event or conference at St. Falls?

    Absolutely! We have many event and conference spaces available. Please get in contact with us via the contact form above.

    Copyright © 2023 St. Falls Resort (FC) Pty Ltd. - All Rights Reserved
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