Terms & Conditions

Terms & Conditions

i) For bookings made more than 28 days prior to arrival a deposit of 50% of the total booking amount is required to confirm the booking. This deposit must be received within 48hours of the booking being made.

ii) The balance of 50% of the total booking amount must be paid in full, 28 days prior to the date of arrival.

iii) Mastercard, VISA and AMEX are accepted. A Credit Card surcharge of 2% applies. 

iv) Where a booking is made within 28 days of arrival, the total booking amount is payable immediately.

v) A valid credit card must be provided at the time of booking as security.

vi) All damages to property will be charged to the credit card associated with the booking.

vii) St. Falls Resort is strictly non-smoking. Smoking in rooms will incur a $250 additional cleaning fee.

i) A standard clean is included as part of each booking. Excessive additional cleaning will incur a $250 additional cleaning fee.

CHECK-IN

Please bring the following documents to check-in:

Your reservation details, ID and valid credit card used to make your booking.

 

Cancellation Policy

For cancellations made more than 28 days prior to arrival, 50% refund of the total booking amount is available (50% of the total booking amount is non-refundable).

For cancellations made within 28 days of arrival, refund is not available.

This cancellation policy also applies to changes which decrease the total amount of a booking, for example decreasing the number of guests staying or shortening the length of stay.

If postponing your booking to a future date may be possible or if you have special circumstances that would warrant compassionate consideration, please contact us before cancelling your booking so that we may discuss postponement or credit options with you.